Service Call Charge
Our service call charge includes the trip charge and up to ½ hour of labor charges. After the first ½ hour, the labor charges will be billed in additional increments of ¼ hour periods.
Commercial Laundry Products
The minimum travel charge for our commercial laundry servicing is $85. This includes a diagnosis of the problem only. After approval, all labor charges are billed in increments of $34 per 1/2 hour.
New Appliance Credit
If the technician determines that your appliance is not worth the cost of repair, after payment of your service call, the technician will give you a $30.00 certificate that can be used towards the purchase of a new replacement appliance purchased from our showroom.
Call our service dispatcher for information on rates specific for your area!
Our service dispatchers are always happy to review each, individual situation and can quote you on a service call price before our tech comes to your home. Often times, if we have sold a customer an item, we are happy to extend our coverage area a little bit to take care of our customer. Sometimes it is just not possible to do so and we will work with you to find a factory authorized technician in your area. Understandably, we can't give you an exact amount for the full repair cost until your appliance is seen by our technician, but he will review the job with you so you know all your costs prior to the repair. We know you don't like surprises when it comes to household expenses. You are most likely already frustrated that something is not working properly, and we do not want to add to that frustration! Please bear with our dispatchers as they ask you a variety of questions. The dispatchers can't diagnose your problem, but the answers to those questions do allow our techs to arrive at your house better prepared, saving everyone time and money. Listed in our Service section is a set of questions to help you prepare.
We try to get to every service call as soon as possible. We know you don't like to be without your appliances. If your refrigerator or freezer goes on the blink and you are losing your food, make sure you let the dispatchers know. If you do have a time constraint regarding a call, please let the dispatcher know when originally scheduling your call. We make every effort to work with you as much as possible. As much as we would like to, it is just not possible to provide an exact time that our Service Techs will arrive at your home. Each morning the techs will route out their calls and give the dispatchers their best estimate of their daily schedule. A specific job may take longer, or go quicker, than they first thought, or someone might not be home, which will then disrupt their estimated schedule. Please be understanding if you call to ask why the tech has not yet arrived! Thanks.
When you call in to set up a service call, it is always advisable to have readily available:
Major cross streets
Phone number where you can be reached prior to the call
Type of appliance -- washer, dryer (gas/electric), dishwasher, cook top, oven, etc.
If an appliance is built in, stacked, or in a cabinet of some kind, it is helpful to let the dispatcher know.
Brand of appliance, including model number (Maytag, Jenn-Air, etc.)
Approximate age of appliance
Do you have an extended warranty
Was the appliance purchased from Cagles
What problems are you experiencing with your appliance
If you are a landlord, the tenant's contact info as well as landlord's and the billing information if you have a charge account established
Our service dispatchers may ask you additional questions, and they are just to assist the technician for his call, and to help them in their routing and timing of the calls. The dispatcher will initially give you a specific day that a tech can come, but cannot generally give you a time range until the morning of the call. We encourage all customers to call the morning of a service call to find out the approximate time. At that time (after 9:30 am) we will be able to give you a 4 hour range of time to expect the technician. Please be aware, circumstances do arise when those time frames need to be adjusted, but we make our best attempt to contact you ahead of time to make sure we still come at a convenient time.
Our Service Department is headed up by Gary Cagle. Although Gary no longer runs service calls, he is in-house to assist the technicians on their routes, keep up with the parts special orders, and is available on the parts counter to assist customers when they need some special expertise.
We have three technicians who run service routes for us... their combined experience is nearing 100 years! All of our techs drive service vehicles stocked with the parts most likely needed for their repairs of the day. In case you wonder why you get asked so many questions when you set up a service call, that's the reason. To save everyone time and effort, we like to make sure the techs can bring the parts with them on their first trip. That's not always possible, but we do our best.